Privacy Policy

Introduction


Caraway Home Sale (“we”, “us”, “our”) operates the e-commerce platform https://carawayhomesale.com/, a specialized destination for premium ceramic non-stick cookware and kitchen essentials. We are committed to protecting the privacy and personal information of all website visitors, customers, and users (“you”, “your”). This Privacy Policy outlines how we collect, use, store, share, and protect your personal and non-personal information when you access or use our website, place an order, or interact with our brand through any digital channel. By using our website and services, you consent to the collection and use of your information as described in this policy.

Information We Collect


We collect two categories of information to deliver a seamless shopping experience and improve our website and services: Personal Information (information that identifies you individually) and Non-Personal Information (anonymous, aggregate data that does not identify you). We only collect information that is necessary for the operation of our e-commerce platform and the fulfillment of customer orders.

Personal Information


We collect personal information that you voluntarily provide to us when you interact with our platform, including:

  • Order placement details: full name, shipping/billing address, email address, phone number, and payment method information (processed securely through third-party payment providers).
  • Account information (if created): full name, email address, and password.
  • Customer service inquiries: email address, order number, and any details you provide in your message.

Non-Personal Information


We automatically collect non-personal information when you access our website, using standard web analytics tools and technologies, including:

  • IP address, browser type, and device information (e.g., desktop, mobile, tablet).
  • Website usage data: pages visited, time spent on the site, links clicked, and referral sources (how you found our website).
  • Aggregate shopping data: product views, search queries, and cart activity (excluding personal identifiers).

How We Use Your Information


We use the information we collect for legitimate business purposes related to the operation of our e-commerce platform and the delivery of our products and services, including:

  1. Processing and fulfilling customer orders, including verifying payment details, shipping products, and sending order/ delivery confirmations.
  2. Providing customer service and support, including responding to inquiries, resolving order/ shipping issues, and processing returns and refunds.
  3. Improving our website and product offerings: analyzing usage data to enhance website functionality, navigation, and design, and refining our product selection to meet customer needs.
  4. Sending transactional communications: order confirmations, shipping updates, refund notifications, and responses to customer service inquiries (we do not send unsolicited marketing communications without your explicit consent).
  5. Ensuring website and transaction security: detecting and preventing fraud, unauthorized access, and other security threats to protect our platform and our customers.

Sharing of Your Information


We do not sell, rent, or lease your personal information to any third parties for marketing or advertising purposes. We may share your personal information with trusted third-party service providers who act on our behalf to deliver essential e-commerce services, and these providers are contractually required to protect your information and use it only for the purposes we specify. These third parties include:

  • Shipping and fulfillment partners: to deliver your orders and provide shipping tracking.
  • Payment processors: to securely process your payments (we do not store your full payment method details on our servers).
  • Customer service platforms: to manage and respond to your inquiries.

We may disclose your personal information only if required to do so by law, or to protect our legal rights, property, and safety, as well as the safety of our customers and the public.

Data Security


We take industry-standard security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

  • Secure Socket Layer (SSL) encryption for all data transmitted on our website, including order and payment details.
  • Secure storage of personal information on password-protected servers with restricted access.
  • Regular security updates and audits of our website and systems to address potential vulnerabilities.
  • Secure processing of payment details through third-party payment providers with advanced fraud protection.

While we take all reasonable steps to protect your information, no electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security, and you acknowledge that any information you provide to us is at your own risk.

Your Rights Regarding Personal Information


You have the right to access, correct, or request the deletion of the personal information we hold about you. To exercise these rights, please contact our support team with your full name and the email address associated with your order/ account. We will respond to your request promptly and take all necessary action to fulfill it, in line with the scope of this Privacy Policy.

You may also opt out of any non-transactional communications at any time by following the unsubscribe instructions in the email, or by contacting our support team.

Cookie Policy


Our website uses cookies—small text files stored on your device—to enhance your browsing and shopping experience. Cookies allow us to remember your cart activity, website preferences, and avoid repetitive form entry. You can disable cookies in your browser settings at any time; however, disabling cookies may limit some functionality of our e-commerce platform (e.g., cart persistence).